Let me tell you, getting 5-star reviews shouldn't be so difficult... and it's not! So let me tell you right here at the outset...
This is THE simple, yet critical component of getting 5-star reviews. And it can be easier than you think. Using our simple system not only can you get the review, you can also find out what your customer is feeling. And if you know how they're feeling, you can resolve any of their concerns and make everything all right. If you don't, you can't.
The trick is putting yourself in a place where you can, so you can fix problems, keep your customers happy and get that coveted 5-star review.
Now, I know what you're thinking, this seems like a pain, and “won't my customers get tire of me asking?” The answer is NO... they won't... and they'll actually appreciate the chance to let you know how they feel if it's just presented right. That's where we come in.
Let me give you an example:
We have a lot of auto repair shops who use our system. After every transaction, the shop schedules what we call, a “Thankutext”. This isn't just another spammy text message.
This isn't advertising. This is an actual “Thank You” text message that we send out to thank customers for their business. And... in this message, we include a special link. This special link is the key to your success, because when they click the link, YOUR CUSTOMER is presented with 1 to 5 star rating system that lets them tell you how you did.
Now what we've found is that most customers who receive this message click the link and rate their experience... AND THEN, in the little box below the stars, they add their feedback about how they think the shop could improve. Now, the shop can follow-up with any unhappy customers (1-4 star ratings) and resolve their concerns immediately! And, if a customer has rated their experience with 5 stars, then they are sent directly to leave an online written review.
That's the secret to getting 5-star reviews on any (or all) of the social media platforms like Facebook, Google, Yelp, Trip Advisor, etc. Our system makes it drop-dead simple. And now, you'll be right with your customers everywhere they go. You'll be right in their front pocket.
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